Technical Support Engineer Lead
3 days ago
About the Role
We are seeking a highly skilled Technical Support Engineer to join our team. This is a challenging role that requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.
Job Summary
The Technical Support Engineer will be responsible for providing high-quality technical support to customers via phone, email, or chat. You will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and leverage troubleshooting tools and best practices.
Responsibilities
- Investigate and resolve complex technical issues related to Microsoft products and services
- Collaborate with internal stakeholders to develop automation techniques and diagnostic tools driving product improvements
- Lead readiness programs, technical coaching, and mentoring of peers to build communities and share knowledge
- Develop and maintain deep technical and professional proficiency through training and readiness initiatives
Requirements
To be successful in this role, you should have:
- 3+ years of technical support, consulting experience, or IT experience
- Bachelor's Degree in Computer Science, Information Technology, or related field
- Strong knowledge of Windows OS, Mobile device OS, Client, Server knowledge, and understanding of Cloud services
- Experience in WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune
- Operating Systems Concepts – Active Directory, Security, OS Internals
- Negotiation concepts – DNS, protocols, Devices
- IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
- Exception Handling
- Memory Management concepts
- Tools – Netmon, Perfmon, SQL Profiler
- Basic debugging skills
- Basic SQL Server Administration concepts
Benefits
As a Technical Support Engineer at Microsoft, you can expect:
- Industry-leading healthcare benefits
- Educational resources and discounts on products and services
- Savings and investments opportunities
- Maternity and paternity leave
- Generous time away and giving programs
Estimated Salary: $110,000 - $140,000 per year, depending on location and experience. This salary range reflects the estimated cost of living in major cities and takes into account industry standards for similar positions.
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