Technical Support Engineer Lead

3 days ago


Sydney, New South Wales, Australia Microsoft Full time

About the Role

We are seeking a highly skilled Technical Support Engineer to join our team. This is a challenging role that requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.

Job Summary

The Technical Support Engineer will be responsible for providing high-quality technical support to customers via phone, email, or chat. You will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and leverage troubleshooting tools and best practices.

Responsibilities

  • Investigate and resolve complex technical issues related to Microsoft products and services
  • Collaborate with internal stakeholders to develop automation techniques and diagnostic tools driving product improvements
  • Lead readiness programs, technical coaching, and mentoring of peers to build communities and share knowledge
  • Develop and maintain deep technical and professional proficiency through training and readiness initiatives

Requirements

To be successful in this role, you should have:

  • 3+ years of technical support, consulting experience, or IT experience
  • Bachelor's Degree in Computer Science, Information Technology, or related field
  • Strong knowledge of Windows OS, Mobile device OS, Client, Server knowledge, and understanding of Cloud services
  • Experience in WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Negotiation concepts – DNS, protocols, Devices
  • IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
  • Exception Handling
  • Memory Management concepts
  • Tools – Netmon, Perfmon, SQL Profiler
  • Basic debugging skills
  • Basic SQL Server Administration concepts

Benefits

As a Technical Support Engineer at Microsoft, you can expect:

  • Industry-leading healthcare benefits
  • Educational resources and discounts on products and services
  • Savings and investments opportunities
  • Maternity and paternity leave
  • Generous time away and giving programs

Estimated Salary: $110,000 - $140,000 per year, depending on location and experience. This salary range reflects the estimated cost of living in major cities and takes into account industry standards for similar positions.



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