Membership Operations Director

5 days ago


Melbourne, Victoria, Australia CPA Australia Ltd Full time
Job Description:

About Us:

CPA Australia Ltd is a leading professional accounting body with over 172,000 members in more than 100 countries.

We provide education, training, technical support, and advocacy services to our members and the wider community.

Job Overview:

This is a fixed-term contract role for a Membership Operations Director. The successful candidate will be responsible for overseeing the strategic leadership and oversight of membership operations, including admissions, advancements, renewals, cessations, public practice certification, and skilled migration assessments.

The ideal candidate will have strong people management skills, experience working in a member service environment, and knowledge of accounting and professional standards.

Key Responsibilities:
  • Oversee the management of all aspects of membership operations
  • Ensure adherence to relevant frameworks, policies, and procedures
  • Liaise with stakeholders, including members, staff, and external partners
  • Develop and implement business process improvements
  • Mentor and support team members to achieve their goals
Requirements:
  • Demonstrated people management capabilities
  • Strong compliance, quality management, or audit knowledge
  • Experience working in a member service environment
  • Knowledge of accounting and professional standards
  • Strong influencing and communicating skills
Benefits:
  • Friendly and supportive work environment
  • Ongoing training and development opportunities
  • Bonus schemes and rewards for outstanding performance
  • Award-winning benefits package, including health and wellbeing initiatives
  • Hybrid working arrangement, allowing you to balance work and life
Salary:

$140,000 - $160,000 per annum (dependent on experience)



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