Technical Support Specialist

1 month ago


Perth, Western Australia Professional Search Group Full time

Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced Technical Support Specialist to join our team at Professional Search Group. The successful candidate will be responsible for providing advanced technical support to clients, troubleshooting complex technical issues related to Microsoft 365, Azure AD, and virtual machines.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop.
  • Troubleshoot and resolve complex technical issues related to Microsoft 365, Azure AD, and virtual machines.
  • Escalate complex issues to third-party vendors or higher-level support teams.
  • Document incident resolution processes and knowledge base articles.
  • Participate in on-call rotations for after-hours support.

Requirements:

  • Strong technical skills in Microsoft 365, Azure AD, and virtual machines.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.

Salary: We offer a competitive salary package, with an estimated annual salary range of $80,000 - $110,000 depending on experience.

Benefits:

  • Opportunities for professional development and career growth.
  • A dynamic and collaborative work environment.
  • A chance to work with a leading Managed Service Provider based in Perth.

About Us:

Professional Search Group is a leading recruitment agency specializing in IT and technology placements. We are committed to delivering exceptional service to our clients and candidates.



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