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Customer Service Representative

2 months ago


North Sydney Council, Australia North Shore Veterinary Hospital Full time

About Us

North Shore Veterinary Hospital is a well-established small animal hospital located in a vibrant community. We pride ourselves on providing high-quality and professional care to our clients and their pets.

Our Team

We have a great clinic culture and offer opportunities for learning and development. Our team consists of experienced veterinarians and dedicated support staff who are passionate about delivering exceptional patient care.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and their pets.

Key Responsibilities

  • Provide excellent customer service on phones, emails, and in person.
  • Triage phone calls and manage bookings for consultations, boarding, and surgery as per protocol.
  • Perform administration duties, including client and patient data management, financial transactions, and processing insurance claims.
  • Maintain a clean, tidy, and organized front of house.
  • Assist in IT management and problem-solving, as well as stock management and deliveries.

Requirements

  • 2+ years of veterinary customer service experience.
  • Excellent communication and interpersonal skills.
  • Professional and caring work ethic.
  • Positive 'can-do' attitude.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we would love to hear from you.