Ecommerce Business Operations Specialist
6 days ago
The Company:
Our client is a leading global electronics company. This position will be based in the Online Operations department at our Sydney office.
This role is responsible for establishing and maintaining operational excellence in e-commerce sales and dropship opportunities.
You will work on managing marketplace and dropship accounts, assisting the New Business Manager in closing new opportunities, and troubleshooting issues that may arise from these accounts.
This involves working closely with internal and external stakeholders and being the primary point of contact for various accounts.
Duties and Responsibilities:- Marketplace Sales & Operations Management
- Manage end-to-end operations of 3PD Sales Channel (e.g. Ebay) including pre and post sales, ensuring varied and channel-specific SLAs are met.
- Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
- Meet regularly with team members and external parties (e.g. Ebay Marketing Team/Logistics/Customer Service) to discuss progress and find new ways to improve New Business operations.
- Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals with DTC SLT.
- Identify and resolve all operational issues with 3PD sites and fix root causes (Jira) with relevant stakeholders.
- Manage month-end and year-end close processes with the Finance team (AR) to meet SLA requirements.
- Report on account status and transactions monthly.
- Set and track sales account targets aligned with company objectives.
- Communicate with Marketplace customers within relevant portals and via email regarding sales enquiries, order updates, and escalations.
- Experience in customer service, project management, or account management.
- Exposure to e-commerce platforms and systems (Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, Monday) is preferred but not essential.
- Strong communication and stakeholder management skills.
- Resilient and results-oriented.
- Attention to detail.
- Problem-solving ability.
- Ability to work autonomously.
- Generous discounts on company products.
- Access to discounts and special promotions with retail partners.
- Access to a wellbeing platform.
- Heavily discounted gym membership.
- Onsite parking.
Estimated salary: AU$60,000 - AU$80,000 per annum, depending on experience.
-
Ecommerce Operations Specialist
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking an experienced Ecommerce Operations Specialist to join our team at people2people. As a key member of our Accounts Receivable department, you will be responsible for managing the company's service agents' Ecommerce Operations ledgers, collections, and reconciliations.Key Responsibilities:• Manage Direct to Consumer (D2C)...
-
Ecommerce Operations Specialist
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:We are seeking an experienced Ecommerce Operations Specialist to join our team at the Sydney Olympic Park Office. As a key member of the Accounts Receivable department, you will be responsible for managing the company's service agents' Ecommerce Operations ledgers, collections, reconciliations, and credits.Key Responsibilities:• Manage...
-
Ecommerce Business Operations Specialist
1 month ago
Homebush, Victoria, Australia People2People Full timeAbout the Role:The Ecommerce New Business Specialist will be responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities within the Ecommerce space.Key Responsibilities:Manage end-to-end operations of 3PD Sales Channel, including pre and post sales, to meet channel-specific SLAs.Build and maintain strong...
-
Ecommerce Operations Specialist
4 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:The Ecommerce Operations Specialist will be responsible for managing the company's service agents' Ecommerce Operations ledgers, collections, reconciliations, and credits. This role requires an individual to work 4 days in the office and 1 day WFH.Key Responsibilities:• Manage Direct to Consumer (D2C) transactions on E commerce & online...
-
Ecommerce Operations Specialist
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:This Ecommerce Operations Specialist position is available within our Accounts Receivable department, based at our Sydney office. The primary function of the role is to manage Ecommerce Operations ledgers, collections, reconciliations, and credits. The individual will work 4 days in the office and 1 day remotely.Key Responsibilities:Manage...
-
Ecommerce Operations Specialist Transformation Lead
22 hours ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:The Ecommerce Operations Specialist will manage the company's service agents' ecommerce operations ledgers, collections, reconciliations, and credits. This role requires an individual to work 4 days in the office and 1 day WFH.Key Responsibilities:Manage Direct to Consumer (D2C) transactions on ecommerce & online related accounts with their...
-
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Ecommerce Operations Specialist to join our team at Sydney Olympic Park Office. This is a full-time opportunity with 4 days in the office and 1 day working from home.Job Description:The primary function of this role is to manage the company's service agents' Ecommerce Operations ledgers, collections,...
-
Ecommerce Operations Manager
4 days ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Ecommerce Operations Specialist to join our team at Sydney Olympic Park Office.Company OverviewOur client is a leading electronics brand with operations in Australia, New Zealand, and the United Kingdom. With over 18 years of experience in the industry, we pride ourselves on being an award-winning recruitment group...
-
Ecommerce Operations Specialist
7 days ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleWe are seeking a highly skilled Ecommerce Operations Specialist to join our Online Operations team. As a key member of the team, you will be responsible for establishing and maintaining operational excellence across our marketplace and dropship opportunities.Key ResponsibilitiesManage end-to-end operations of 3PD Sales Channel, ensuring pre and...
-
Ecommerce Operations Specialist
5 days ago
Homebush, Victoria, Australia people2people Full timeJob Title:Ecommerce Operations Specialist - Global Transaction ManagerAbout the Role:This exciting opportunity has arisen for an experienced Ecommerce Operations Specialist to join our team at people2people, Edge Recruitment and Frog Recruitment in Sydney. As a key member of our Accounts Receivable department, you will play a vital role in managing our...
-
Ecommerce Business Development Specialist
3 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleThe Ecommerce New Business Specialist will be responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities within the Ecommerce space. This role will involve working closely with internal and external stakeholders to troubleshoot issues and ensure that SLAs are met.Duties and...
-
Global Ecommerce Operations Coordinator
3 days ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleAre you a seasoned operations professional with experience in ecommerce and backend systems? Do you have advanced reconciliation skills and a passion for managing ledgers and collections?This is an exciting opportunity to join our client's Accounts Receivable department as an Ecommerce Operations Specialist. In this role, you will be...
-
Ecommerce Operations Specialist Role
1 week ago
Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking an experienced Senior Ecommerce Accountant to join our team at people2people, Edge Recruitment and Frog Recruitment. This is a fantastic opportunity to work with a highly respected brand in the electronics industry.Company OverviewThe company we represent is a well-established player in the market, operating for over 18 years in...
-
Ecommerce Operations Coordinator
3 weeks ago
Homebush, Victoria, Australia people2people Full timeAbout the Role:The Company:Our client is a leading brand in the electronics industry, highly respected worldwide. This position will be based at the Sydney Olympic Park Office, within the Accounts Receivable department. The role's primary function is to manage the company's service agents' Ecommerce Operations ledgers, collections, and reconciliations. The...
-
Ecommerce Business Development Specialist
3 days ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleThis Ecommerce Business Development Specialist position sits within the Online Operations department at our Sydney Olympic Park Office.Key Responsibilities:Establish and maintain operational excellence of marketplace and dropship opportunities.Maintain marketplace and dropship accounts, and assist the New Business Manager to close new...
-
Senior Ecommerce Operations Specialist
2 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleWe are seeking a highly skilled Senior Ecommerce Operations Specialist to join our team in Sydney Olympic Park Office. This is a fantastic opportunity to work with a highly respected global electronics industry and be part of the Online Operations department.This role will focus on establishing and maintaining operational excellence of...
-
Ecommerce Operations Specialist
4 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleThe Company is seeking an experienced Ecommerce Account Manager to join their Online Operations department based at Sydney Olympic Park Office. This role is responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities.About YouExperience with customer service and project management or account...
-
Ecommerce Account Specialist
4 weeks ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleAt People2People, we are seeking an experienced Ecommerce Account Specialist to join our team. This role is a great opportunity for a professional to strengthen their skills in customer service and project management while working in a dynamic and fast-paced environment.Key ResponsibilitiesManage end-to-end operations of 3PD Sales Channels,...
-
Ecommerce Operations Manager
1 week ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleThe Ecommerce Operations Manager - Sales & Account Specialist will be responsible for maintaining operational excellence of marketplace and dropship opportunities. This involves working closely with internal and external stakeholders while being the main point of contact for numerous accounts.Main ResponsibilitiesManage end-to-end operations of...
-
Ecommerce Account Management Specialist
4 days ago
Homebush, Victoria, Australia People2People Full timeAbout the RoleThe Ecommerce Account Management Specialist will be responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities. This role is part of the Online Operations department based at our Sydney office.Key ResponsibilitiesManage end-to-end operations of 3PD Sales Channels, including pre and post sales,...
