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Relationship Builder

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time

Financial Services Professional

About the role:

  • We are seeking a skilled Financial Services Professional to join our team. As a Customer Relationship Manager, you will be responsible for making outbound calls to locate customers and investigating overdue accounts.
  • You will negotiate repayment plans and solutions to suit our customers' circumstances. Our uncapped bonus scheme rewards near target achievement, and our supportive team and award-winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

Key Responsibilities:

  • Manage outstanding accounts from Australia's largest institutions
  • Making and receiving high volume outbound/inbound calls
  • Investigations to locate and establish contact with our customers
  • Build and establish relationships with customers with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions
  • Problem solving and objection handling

What we offer:

  • Flexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)
  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Wellbeing and health initiatives including online fitness training, wellbeing support with our EAP, discounted gym membership, health insurance and eye care
  • Purchase additional annual leave
  • Regular team engagement events

Requirements:

  • Experience in a call centre, hospitality, tourism, retail, sales or similar industries
  • Excellent communication skills (both written and verbal)
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target-driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback

Culture and Diversity:

  • The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community
  • We encourage applications from all culturally diverse backgrounds
  • We also commit to improving employment opportunities for Aboriginal and Torres Strait Islander peoples