Healthcare Relationship Builder

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

As a skilled Clinical Account Manager, you will be responsible for driving customer adoption and utilization of the Vocera Platform through education, engagement, and relationship-building with key stakeholders and clinical teams.

The ideal candidate will have a strong background in patient care, excellent communication skills, and the ability to work effectively in a remote team environment.

Key Responsibilities
  • Drive Customer Adoption: Ensure effective execution of strategic initiatives within assigned territory
  • Educate Healthcare Professionals: Educate and drive utilization of the Vocera Platform among healthcare professionals
  • Build Relationships: Establish and maintain strong relationships with healthcare organizations to drive platform adoption and usage
  • Provide Ongoing Support: Provide ongoing support and guidance in establishing and maintaining Vocera Governance committees
Critical Requirements
  • Education: Bachelor's degree or equivalent
  • Experience: 5+ years of customer success, account management or related experience
  • Patient Care Experience: 5+ years of direct patient care experience
  • Education Expertise: Experience building and delivering education
  • Communication Skills: Excellent presentation and interpersonal communications skills
  • Relationship Building Skills: Strong relationship building skills
Desirable Requirements
  • Further Education: Further studies in business, customer success management or education
  • Clinical Account Manager Experience: Experience as Clinical Account Manager or equivalent


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