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Warranty Administrator

2 months ago


Perth, Western Australia Velocity Truck Centres Full time
About the Role

We are seeking a highly organized and detail-oriented Warranty Administrator to join our team at Velocity Truck Centres. As a Warranty Administrator, you will be responsible for efficiently and accurately tracking warranty payments, reconciling warranty receivables, and processing warranty claims in a timely manner.

Key Responsibilities
  • Track and manage warranty payments, ensuring accurate and timely processing
  • Reconcile warranty receivables with payments through the accounting schedule
  • Process and submit warranty claims in accordance with warranty policy and procedures
  • Compile warranty claim documentation, adhering to manufacturer guidelines
  • Verify submission criteria required by factory or distributor
  • Post credits into the dealer management system
  • Follow up on payment of outstanding claims
  • Control warranty parts, ensuring accurate tagging and storage
About You

We are looking for a proactive and detail-oriented individual with excellent organizational skills. Previous experience in a Warranty Administration, Technician, or Advisor role is favorable but not essential. You will have a commitment to delivering high-quality customer service and strong decision-making and problem-solving skills.

Requirements
  • Proactive attitude with excellent attention to detail
  • Strong organizational, decision-making, and problem-solving skills
  • Previous experience working with Daimler parts is favorable
  • Commitment to delivering high-quality customer service
About Velocity Truck Centres

Velocity Truck Centres is a leading dealership group, part of Velocity Vehicle Group, with over 25 years of experience in the industry. We are Daimler Trucks' largest dealership group globally, with 19 locations across Australia. We value diversity in the workplace and are an equal opportunity employer. We offer a friendly team-based working environment, ongoing training and development, and a competitive salary package based on experience and skills.