Technical Specialist
2 weeks ago
Role Overview:
As the Technical Support and Training Specialist for Atlas Copco Australia Pty Ltd, you will be responsible for providing expert technical support and training on our products and services within the Power and Light division.
Key Responsibilities:
- Provide timely and effective technical support to customers and internal stakeholders.
- Develop and deliver training programs to ensure customers have the necessary skills to operate and maintain our products.
- Collaborate with the Power Technique team to coordinate customer contacts, demonstrations, and training.
- Administer warranty claims, WIP cases, and ECB Campaigns.
- Support long-term training development by attending training courses and providing expertise to our National Dealer Network.
- Stay up-to-date with the latest product developments and changes within the organization.
- Retain a minimum of Silver Level competency for Power and Light pillars.
- Support product companies by providing input from field experience for long-term product development.
- Work with BLMs to help reduce warranty costs through accurate and timely warranty administration.
Requirements:
- Relevant electrical or Electrical Engineering tertiary or trade qualifications.
- Experience in product and technical training.
- Technical knowledge of lighting, solar/battery power, and generators.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical, communication, and organizational skills.
- High attention to detail.
What We Offer:
- Endless global job opportunities in the Atlas Copco Group.
- Day off on your birthday.
- Attractive remuneration with annual bonus potential.
- Career progression and development opportunities.
- A friendly, family-like environment, known for respectful interaction, ethical behavior, and integrity.
Location: Perth, WA or Brisbane, QLD
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