Technical Support Specialist

4 weeks ago


Perth, Western Australia Atlas Copco Australia Pty Ltd Full time

At Atlas Copco Australia Pty Ltd, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Power and Light division, you'll be responsible for providing technical support and training on our products and services.

Key Responsibilities:

  • Promote all PTS products and services within the Power and Light division.
  • Continuously improve efficiency to achieve shorter response times and lower costs.
  • Administer warranty claims, WIP cases, and ECB Campaigns.
  • Liaise with the Power Technique team to coordinate customer contacts, demonstrations, and training.
  • Provide technical support for all products in the field, including fast feedback on emerging technical problems and recommendations for spare stock.
  • Support long-term training development by attending training courses and providing expertise to our National Dealer Network.
  • Keep up to date with the latest product developments and changes within the organization.
  • Retain a minimum of Silver Level competency for Power and Light pillars
  • Support product companies by providing input from field experience for long-term product development.
  • Work with BLMs to help reduce warranty costs through accurate and timely warranty administration.

Qualifications/Experience/Skills:

  • Relevant electrical or Electrical Engineering tertiary or trade qualifications.
  • Experience in product and technical training.
  • Technical knowledge of lighting, solar/battery power, and generators (desirable)
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Strong analytical, communication, and organizational skills.
  • High attention to detail.

What you can expect from us:

  • Endless global job opportunities in the Atlas Copco Group
  • Day off on your birthday
  • Attractive remuneration with annual bonus potential
  • Career progression and development opportunities
  • A friendly, family-like environment, known for respectful interaction, ethical behaviour, and integrity.

Location: Perth, WA or Brisbane, QLD



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