Technical Specialist
3 weeks ago
At Atlas Copco Australia, we're seeking a skilled Technical Support and Training Specialist to join our Power and Light division. As a key member of our team, you'll be responsible for providing technical support and training on our products and services, ensuring timely responses to service division inquiries and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Promote all PTS products and services within the Power and Light division.
- Continuously improve efficiency to achieve shorter response times and lower costs.
- Administer warranty claims, WIP cases, and ECB Campaigns.
- Liaise with the Power Technique team to coordinate customer contacts, demonstrations, and training.
- Provide technical support for all products in the field, including fast feedback on emerging technical problems and recommendations for spare stock.
- Support long-term training development by attending training courses and providing expertise to our National Dealer Network.
- Keep up to date with the latest product developments and changes within the organization.
- Retain a minimum of Silver Level competency for Power and Light pillars
- Support product companies by providing input from field experience for long-term product development.
- Work with BLMs to help reduce warranty costs through accurate and timely warranty administration.
Qualifications/Experience/Skills:
- Relevant electrical or Electrical Engineering tertiary or trade qualifications.
- Experience in product and technical training.
- Technical knowledge of lighting, solar/battery power, and generators (desirable)
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical, communication, and organizational skills.
- High attention to detail.
What you can expect from us:
- Endless global job opportunities in the Atlas Copco Group
- A friendly, family-like environment, known for respectful interaction, ethical behaviour, and integrity.
- Career progression and development opportunities
- Attractive remuneration with annual bonus potential
- Day off on your birthday
Location: Perth, WA or Brisbane, QLD
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