Dental Equipment Service Coordinator
23 hours ago
About Us:
Henry Schein is a leading supplier of dental solutions in Australia, committed to improving the performance of healthcare professionals and enhancing patient lives.
We are looking for a highly motivated individual to join our Service Administration team at our Belmont office. As the main point of contact for customers, you will be responsible for coordinating repairs and service installations of dental equipment, including chairs, sterilizers, and other equipment.
Your Key Responsibilities:
- Building strong relationships with internal and external customers through exceptional customer support
- Processing customer orders, inquiries, quotes, and returns efficiently
- Scheduling work for field service technicians to ensure prompt completion
- Ordering and transferring stock as needed
- Monitoring jobs to maintain high-quality customer service and rapid completion
- Advising customers on the progress of service and warranty support
- Managing repair exchanges and warranty parts
You Will Have:
- Previous experience in phone-based customer service or administration roles
- Excellent interpersonal skills and ability to connect with various stakeholders
- A team-focused attitude with adaptability and a hands-on approach
- The ability to work independently with minimal supervision
- Proficiency in MS Office and other software platforms (Pronto and Salesforce desirable)
What Benefits Can You Enjoy?
- Being part of a Great Place to Work 2024 organization
- A supportive and friendly team environment
- 13 weeks paid parental leave
- Birthday Leave
- Discounts on dental products and other retail items
Our Culture:
We pride ourselves on our inclusive culture, emphasizing the well-being and success of our Team Schein Members. Our commitment to customer satisfaction and employee development sets us apart from others in the industry.
Why Choose Henry Schein?
Hear from our Team Schein Members who appreciate our approachable management, open communication, and family-like atmosphere. Join us in building trusted relationships with customers and delivering exceptional service in the dental industry.
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