IT Infrastructure Specialist
2 weeks ago
About the Role:
This is an exciting opportunity to join our IT team as a Junior Systems Administrator. In this role, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and assisting with system administration tasks.
Key Responsibilities:
- Technical Support: Provide assistance to users with technical issues, ensuring minimal downtime and optimal system performance.
- System Administration: Assist with the setup, maintenance, and troubleshooting of Windows Active Directory and Azure AD environments.
- Hardware and SOE Management: Prepare, install, configure, and maintain computer hardware and Standard Operating Environments, including Microsoft 365 Office suite.
- Network Device Setup: Configure, install, and maintain network peripheral devices such as MFUs, printers, scanners, modems, Wi-Fi access points, and MS Teams soft-phones.
- SOE Deployment: Support hybrid SOE deployment using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.
- Troubleshooting: Diagnose and resolve hardware, software, and system-related issues, minimizing operational disruptions.
- Collaboration: Work closely with senior support teams and external suppliers to manage technical issues, including coordinating warranty incidents.
- Training and Documentation: Provide training and induction for new and existing users, and assist with the creation and maintenance of user documentation and self-help guides.
- Service Desk Management: Prioritize and resolve service desk requests, escalating more complex issues when necessary.
What You'll Gain:
- Hands-On Learning: Build essential technical skills by working with industry-standard tools and systems.
- Project Experience: Play a key role in supporting a high-impact government project, gaining exposure to large-scale IT operations.
- Professional Growth: Develop your IT support and system administration skills in a role that offers continuous learning and collaboration with experienced professionals.
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