Customer Service Excellence Lead

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $97,000
Job Title

We are seeking a skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences.

About the Role

This is an exciting opportunity for a motivated and experienced professional to lead our customer service team. Your primary responsibility will be to develop and implement strategies to enhance customer satisfaction and retention.

You will work closely with other teams to ensure seamless communication and collaboration. This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities
  • Lead the customer service team to achieve high levels of customer satisfaction and retention.
  • Develop and implement strategic marketing and engagement plans to promote our services.
  • Manage social media platforms to engage with customers and promote our brand.
  • Coordinate membership acquisition and retention campaigns.
Requirements

To succeed in this role, you will need:

  • Proven experience in leading customer service teams.
  • Strong marketing and engagement skills.
  • Ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.
What We Offer

We offer a range of benefits to support your personal and professional growth, including:

  • Opportunities for professional development and training.
  • A supportive and inclusive work environment.
  • Flexible work arrangements to balance work and life.

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