Pre-Sales Service Specialist

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $72,700 - $96,100
Job Overview

The objective of this role is to deliver exceptional customer satisfaction through inbound calls and telephone communication with the goal of qualifying calls, securing pre-move inspections, quotations, and follow-up until sale completion.

Key Responsibilities
  • Timely follow up of voice mailed messages and web-based "Request a Quote" via personalized phone call within 24 hours.
  • Qualify incoming sales enquiries and evaluate high-value opportunities for handover to Moving Sales Consultants via appointment booking screen.
  • Full-service relationship management for valued opportunities from follow-through to completion.
  • Prepare and send customized quotes as requested.
  • Collect and enter move inspections/quotes in designated systems.
  • Make second follow-up calls to clients with booked uplifts, including insurance options to add value.
Requirements
  • Outstanding customer service focus with experience servicing corporate and consumer clients.
  • Excellent written and verbal communication skills.
  • Internal and external relationship-building skills.
  • Proficient user of designated IT systems.

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