Pre-Sales Engineer

Epson, a leader in printer and imaging markets, is seeking a Pre-Sales Engineer to support its growing Document Solutions and Large Format Printing business

Reporting to our Team Leader Pre-Sales, this role will act as the Pre-Sales representative for our location in Melbourne supporting our Victorian sales operations.

This role is responsible for assisting our sales team, dealers and customers with both sales and technical support within this specialised area.

Key Responsibilities:

• Collaborate with the sales team & service team to understand client requirements and develop tailored print solutions.
• Design and implement integrated print environments, incorporating third-party software solutions such as PaperCut and Printix for enhanced print management and workflow automation.
• Provide technical pre-sales support, including product demonstrations, proofs-of-concept, and customer workshops.

· Assisting with installations either remotely or on-site at customer locations

• Configure, test, and troubleshoot print solutions in diverse IT environments, ensuring seamless integration with enterprise applications and document management systems.
• Lead technical presentations and workshops to demonstrate the value of integrated print solutions to clients.
• Act as the technical point of contact for both internal teams and clients, addressing concerns related to network configuration, print security, and software compatibility.
• Maintain strong relationships with third-party vendors to stay current on new product offerings and integration possibilities.
• Work closely with project management teams to ensure smooth implementation and handover of solutions.

Required Skills & Experience:

• Expertise in printer hardware
• Strong background with A3 MFDs and/ or Large Format printers.
• Expertise in Print Management Software:
• Experience with third-party print management software such as PaperCut, Printix, and similar platforms.
• Ability to configure and deploy print management solutions within complex IT environments.
• IT Network Integration:
• Extensive knowledge of networking protocols and infrastructure (TCP/IP, DNS, VPN, firewalls, wireless printing, etc.).
• Experience integrating print hardware with enterprise IT systems, including Active Directory, cloud platforms, and virtualisation environments.
• Ability to troubleshoot and resolve issues related to print network configuration, print queues, and secure print release mechanisms.
• Third-Party Software Integration:
• Proven ability to integrate print solutions with third-party software platforms, including document management, workflow automation, and cloud print services.
• Security and Compliance:
• Knowledge of print security protocols and data protection, including encryption, secure print release, and user authentication.
• Technical Pre-Sales & Solution Design:
• Ability to translate customer requirements into effective technical solutions, product configurations, and service offerings.
• Experience in presenting complex IT and print solutions to both technical and non-technical audiences.
• Project Management and Collaboration:
• Strong collaboration skills to work with cross-functional teams (sales, product, technical support) and external vendors.
• Ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.

Preferred Qualifications:

• Certifications in IT networking or relevant print vendor certifications (e.g., PaperCut Certified, Printix Certified).
• Experience with cloud-based printing solutions and SaaS platforms.
• Network plus certification or diploma in computing & networks
• Familiarity with enterprise IT environments, including Windows Server, Linux, and MacOS.

If you meet the criteria above, are looking for a company with a family-like culture and a work-life balance, then look no further

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story