Customer Growth Specialist

1 month ago


Bendigo, Victoria, Australia Bupa Full time

A career at Bupa is more than just a job. At Bupa, we're committed to caring for our customers and our people.

We believe in being good people and helping others whenever we can. This includes our customers, communities, and our employees.

As a valued member of our team, you'll have the opportunity to excel in your role with dedicated support from Store Managers. You'll receive comprehensive training, including classroom sessions, e-Learning, and on-the-floor product knowledge training, as well as access to our state-of-the-art knowledge base, "Know-It".

Job Description

This part-time permanent position, working 25 hours per week Tues - Sat 10am-3pm, requires someone who loves sales and connecting with customers. Your main responsibilities will include:

  • Providing individual recommendations of the most suitable health and wellbeing products based on customer needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products, leading to the acquisition of new members.
  • Taking a 'customer first' approach, you will also:
  • Assist existing Bupa members in their day-to-day transactions.
  • Ensure customers understand the full value of their health insurance product.
  • Provide solutions to any identified concerns or needs.
  • Educate members on all the benefits they can access.
About the Role

This is not a conventional retail store opportunity. You'll be surrounded by supportive colleagues and managers who give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.

The heart of this role involves connecting with customers and providing personalized recommendations to help them get the best possible value and benefits from their Bupa Health Insurance.

This role commences early January 2025, after completing 4-6 weeks of full-time training.



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