Technical Support Specialist

2 days ago

Bendigo, Victoria, Australia Green Light Full time

**Job Overview**

We are seeking an experienced Technical Support Specialist to join our consulting team in Adelaide. As a key member of our team, you will be responsible for providing technical support across Service Desk, Network Monitoring and Management, Server Management, Desktop Management, and Infrastructure upgrade projects.

**Key Responsibilities:**

  • Supporting desktop infrastructure and services including hardware, operating systems, and software.
  • Deploying, maintaining, administering, and supporting the virtualised Microsoft platform.
  • Providing comprehensive documentation and managing effective handovers.
  • Maintaining physical infrastructure including desktops, laptops, telephony, printers, and video conferencing equipment.
  • Building and strengthening working relationships with network escalation groups to assist in effective resolution of customer faults.
  • Assisting with customer device and application configuration.
  • Working with customers/employees to identify problems and advising on solutions.

**Requirements:**

  • Demonstrated experience in a similar capacity as a Service Desk and/or Desktop Engineer.
  • Strong working knowledge of Microsoft & Citrix platforms.
  • Understanding of networking principles, including routers, switches, servers, and virtualisation, and experience troubleshooting connectivity issues.
  • Demonstrated highly developed analytical, problem-solving, and organisational skills.
  • Excellent telephone, client service, interpersonal, and communication skills.
  • Understanding of ITIL processes or previous experience in an ITIL environment is highly advantageous.

**What We Offer:**

A competitive salary of around $80,000 - $110,000 per annum, depending on experience, plus opportunities for professional growth and development.

Green Light Worldwide is one of Australia's most successful and fastest-growing IT services businesses, offering a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.

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