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Claims Eligibility Specialist
2 months ago
Position Overview
Gallagher Bassett is seeking a dedicated Eligibility Officer to enhance our Self-Insurance team. This role is pivotal in delivering a compassionate and customer-focused service to various stakeholders involved in the claims process.
About Gallagher Bassett
As a leading third-party claims administrator in Australia and New Zealand, Gallagher Bassett is committed to managing claims efficiently for insurers, brokers, and government entities. Our culture is built on collaboration and excellence, guided by our core values.
Your Responsibilities
- Serve as the primary contact for injured workers, employers, and medical professionals regarding workplace injury claims.
- Perform risk assessments and evaluate claims severity to identify challenges and implement effective strategies.
- Facilitate the claims lodgement process, ensuring all necessary information is collected from stakeholders for timely claim determinations.
- Conduct liability assessments for new, secondary, or reopened claims based on available information.
- Calculate Normal Weekly Earnings (NWE) for claims accurately.
- Document essential details from initial claims submissions to ensure a smooth transition to Claims teams.
Candidate Profile
- A strong desire to assist individuals, with experience in administration or customer service; prior exposure to workers' compensation or claims is advantageous.
- Excellent communication skills, capable of engaging with diverse stakeholders across the organization.
- A proactive and comprehensive approach to problem-solving.
- Outstanding time management and organizational abilities, with a keen eye for detail.
- Empathetic and enthusiastic, fostering a spirit of teamwork and collaboration.
- A resilient mindset, adaptable to the dynamic nature of the role.
Compensation and Benefits
We offer a competitive salary alongside a comprehensive benefits package, which includes:
- Four weeks of annual leave plus the option to purchase additional Lifestyle Leave.
- Flexible work arrangements to support work-life balance.
- Health insurance discounts through our Group Insurance Plan.
- Employee Stock Purchase Program and paid parental leave.
- Opportunities for professional development and career advancement.
Commitment to Inclusion and Diversity
Gallagher Bassett is dedicated to fostering an inclusive workplace that values diversity. We believe that diverse perspectives enhance our ability to serve our clients and communities effectively. Our commitment to equal employment opportunity ensures that all individuals are treated fairly, without discrimination based on any protected characteristics.
