Workforce Management Specialist

4 days ago


Melbourne, Victoria, Australia Acxpa Full time
Unlock the Power of Real-Time Workforce Management

At Acxpa, we're committed to helping our clients achieve operational excellence in their contact centres. That's why we're seeking a highly skilled Workforce Management Specialist to join our team.

This is a unique opportunity to work with our clients and help them make data-driven decisions to improve their business outcomes. As a Workforce Management Specialist, you'll be responsible for analysing data, identifying trends, and developing strategies to optimise our clients' workforce management processes.

Key Responsibilities:

  • Analyse data to identify trends and areas for improvement
  • Develop and implement strategies to optimise workforce management processes
  • Collaborate with clients to understand their business needs and develop tailored solutions
  • Provide training and support to clients on the use of workforce management tools and techniques

What You'll Learn:

  • The fundamentals of workforce management, including forecasting and scheduling
  • How to analyse data to identify trends and areas for improvement
  • Strategies for optimising workforce management processes
  • How to develop and implement effective training programs

Benefits:

  • Opportunity to work with a leading provider of customer experience solutions
  • Collaborative and dynamic work environment
  • Professional development opportunities
  • Competitive salary and benefits package

Requirements:

  • 3+ years of experience in workforce management or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A collaborative and dynamic work environment
  • The chance to work with a leading provider of customer experience solutions

Apply now to take the first step in your career as a Workforce Management Specialist with Acxpa.



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