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Real-Time Workforce Management Specialist

2 months ago

Melbourne, Victoria, Australia Acxpa Full time
Unlock the Power of Real-Time Workforce Management

As a Real-Time Workforce Management Specialist, you will play a critical role in ensuring the success of our contact centre operations. In this dynamic and challenging role, you will be responsible for analysing and interpreting data to make informed decisions that drive business outcomes.

Key Responsibilities:
  • Develop and implement real-time workforce management strategies to optimise contact centre performance
  • Analyse data to identify trends and patterns, and make recommendations to improve business outcomes
  • Collaborate with cross-functional teams to ensure seamless integration of workforce management processes
  • Stay up-to-date with industry trends and best practices in workforce management
What You'll Learn:

In this comprehensive training course, you will gain a deep understanding of real-time workforce management principles and practices. You will learn how to:

  • Develop and implement effective workforce management strategies
  • Analyse data to inform decision-making
  • Collaborate with cross-functional teams to drive business outcomes
  • Stay up-to-date with industry trends and best practices
Course Highlights:

This one-day training course is designed to provide you with the knowledge and skills you need to succeed in a real-time workforce management role. You will learn from experienced trainers and have the opportunity to network with peers in the industry.

Course topics will include:

  • Introduction to real-time workforce management
  • Workforce planning fundamentals
  • Tracking and analysis
  • Intervention and recommendations
Who Should Attend:

This course is designed for contact centre analysts, supervisors, and managers who want to gain a deeper understanding of real-time workforce management principles and practices.

Whether you are new to the field or looking to advance your career, this course will provide you with the knowledge and skills you need to succeed.