Workforce Management Specialist

2 months ago


Melbourne, Victoria, Australia Acxpa Full time
Unlock Efficient Contact Centre Operations

Acxpa is seeking a skilled Workforce Management Specialist to join our team. As a key member of our contact centre operations team, you will be responsible for ensuring the smooth delivery of our services.

About the Role

This is an exciting opportunity to work with a leading customer experience association, driving business outcomes through effective workforce management. You will be working closely with our contact centre team to analyse and improve our operations, ensuring we meet our service level goals.

Key Responsibilities
  • Develop and implement workforce management strategies to improve efficiency and productivity
  • Analyse data to identify trends and areas for improvement
  • Collaborate with the contact centre team to implement changes and monitor results
  • Provide recommendations to management on process improvements and resource allocation
What You'll Learn

In this role, you will gain valuable experience in workforce management, including forecasting, scheduling, and tracking. You will also develop your analytical and problem-solving skills, working with data to drive business outcomes.

Requirements
  • Proven experience in workforce management or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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