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Real-Time Workforce Management Specialist

2 months ago

Melbourne, Victoria, Australia Acxpa Full time
Unlock the Power of Real-Time Workforce Management

Join us for a comprehensive training course designed to equip you with the skills and knowledge needed to excel in real-time workforce management. This one-day course, facilitated by Call Design, will delve into the fundamentals of workforce planning, tracking, and analysis, as well as intervention and recommendation strategies.

Course Objectives:
  • Gain a deep understanding of workforce management principles and best practices
  • Learn how to create effective workforce plans and schedules
  • Develop skills in tracking and analyzing workforce performance
  • Master intervention and recommendation strategies to optimize workforce management
Course Outline:

The course will cover the following modules:

  • Introduction to Workforce Management
  • Workforce Planning Fundamentals
  • Tracking and Analysis
  • Intervention and Recommendations
Who Should Attend:

This course is designed for real-time analysts, team leaders, and managers working in contact centres. It is ideal for those looking to improve their skills in workforce management and optimize their team's performance.

Course Format:

The course will be delivered live online via Zoom, Microsoft Teams, or other virtual platforms. Participants will receive a course workbook and electronic materials prior to the course commencement.

Course Dates and Time:

The course will be held on Tuesday, 19th March 2024, from 09:00 to 17:00 AEDT (Melbourne, Australia). Depending on the attendees' locations, we may vary the times slightly to accommodate their time zones.

Course Fee:

The course fee is $697.00 AUD ex GST per employee. Discounts are available for bookings of three or more staff in the same transaction, and ACXPA members save 25% off all CX Skills courses for 12 months.