Workforce Planning Specialist

11 hours ago

Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time
About the Role

We're seeking an experienced event or operations manager who understands the link between workforce engagement and delivering world-class guest experiences. As a key member of our People & Culture team, you'll play a critical role in optimising the performance and capability of our event workforce to enable them to deliver world-class events at our precinct.

Key Responsibilities
  • Lead a team of Workforce Operations professionals and collaborate with key functional areas and venue leaders to ensure the workforce is aligned, engaged, and delivering to world-class standards.
  • Develop and implement a fit-for-purpose performance and capability framework for the Event Workforce in partnership with the Organisational Capability team.
  • Oversee the scheduling and planning for the event workforce, ensuring our recently transformed technology solution is embedded and meets the needs of our growing business.
  • Support your team to manage tier one issues in the best possible way for the employee and guest experience, leveraging your understanding of ER/IR frameworks such as enterprise bargaining agreements, awards, workplace policies, and frameworks.
What You'll Need
  • A deep understanding of workforce planning and operations, with a proven track record of delivering results in a similar role.
  • Excellent leadership and collaboration skills, with the ability to build strong relationships with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • A passion for delivering world-class customer experiences and a commitment to creating an inclusive environment for all employees.
About Us

Melbourne & Olympic Parks is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting, and community events each year across our world-class venues. At M&OP, we're passionate about delivering world-class customer experiences to every person, every event, every time.

We're an equal opportunity employer, committed to creating an inclusive environment for all employees. If you're passionate about workforce planning and operations, and want to be part of a dynamic team that's shaping the future of events, we'd love to hear from you.

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