Business Process Improvement Lead

1 week ago


Perth, Western Australia beBeeLeadership Full time $120,000 - $160,000

Operations Director Role

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We are seeking a highly skilled Operations Director to lead our commercial portfolio team.

This role requires the ability to develop and deploy efficient business processes, work with leaders to evaluate needs, identify improvements, and implement changes that drive efficiency, productivity, quality, and desired cost to serve.

Main Responsibilities:

  • Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs.
  • Evaluate processes for efficiency and effectiveness.
  • Work with peers and leadership to develop operational strategies that deliver quality and reduce friction and waste.
  • Monitor productivity and quality results and adjust as needed.
  • Ensure service delivery standards are being achieved.
  • Develop, implement, and enhance Standard Operating Procedures (SOPs) to meet business needs.
  • Share relevant metrics to inform decision-making and drive efficiency, quality, and profitability.
  • Ensure compliance to SOPs and company policies.
  • Maintain effective relationships with internal stakeholders.
  • Presentation of suggestions or improvements to drive better performance.

Requirements:

  • High school Diploma or GED.
  • Minimum 10 years of freight forwarding experience.
  • Minimum 5 years of leading and managing teams.


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