Business Process Improvement Officer

About the role

Organisational Planning and Development (OPD) builds capacity, efficiency and quality, bringing to life and delivering our community's vision, values, aspirations and priorities. We are seeking a Business Process Improvement Officer to build efficiency and consistency into the City's processes.

As a member of the Change Team within the broader OPD team, you will take a leadership role and positively influence across the organisation to dynamically streamline and improve the effectiveness and efficiency of business processes and improve our customers' experience.

Key Accountabilities include, but are not limited to:

• Oversee the City's business processes ensuring the overall model is effective, well promoted and used by the organisation
• Lead process reviews for complex processes where support is required, where opportunities for significant efficiency exist or as otherwise required
• Help to embed process changes, using change management principles
• Develop and maintain effective working relationships at all levels of the organisation to enhance business excellence outcomes
• System administrator for the City's process mapping software.

About you

The successful candidate will have the following:

• An end-to-end business process outlook, with the ability to identify areas for business improvement and translate business improvement principles into practice
• Specialist knowledge, skills and experience in process management, improvement and re-engineering
• Strong communication and influencing skills, leading and empowering others to dynamically identify and implement solutions
• Experience in the application of change management practices
• Experience developing and delivering training
• Relevant tertiary qualification in Information Systems Management, business, change management or equivalent experience
• Qualification or formal training in business improvement methodologies
• A satisfactory National Police Certificate is required.

For more information about the role please refer to the position description.

About working with us

The salary for this position will be from $94,386 to $112,499 per annum, depending on the skills and experience of the successful applicant.

You will also enjoy benefits including

• Flexibility to balance work and life through supported work from home and a 19-day month
• Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday
• Generous Superannuation contributions up to a total combined 17%
• Comprehensive employee wellness program
• Generous study assistance (terms and conditions apply)
• Free parking options available
• Travelsmart allowance to support public transport use or cycling to work

About the City

The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations.

The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829.

Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.

The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.

Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of 'one city, diverse people, culture and places' through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work.  We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For queries, please contact Darren Beltman or Romy Stein directly on

To apply please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing Date: Friday 12 September 2025 at 5pm.

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early therefore if you are interested in this position, please submit an application as early as possible.

*No agencies please.