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Business Process Improvement Specialist
2 weeks ago
About the Opportunity:
This is a challenging role that requires a dynamic individual with expertise in process improvement, Air Fulfilment, Content Distribution, and Operations.
The ideal candidate will collaborate with key stakeholders across Supply Chain and partners to identify opportunities for process enhancements to improve efficiency, productivity, and overall performance.
Key Responsibilities:
- Analyze business workflows and gather data to identify areas for improvement.
- Work with stakeholders to develop and implement strategies to address these opportunities.
- Design and deploy systems or processes to maximize productivity, automation, and efficiency.
Requirements:
- Minimum 5 years' experience in the travel industry.
- At least 3 years in system administration roles or working with offshore partners.
- Strong understanding of Air Fulfilment (Ticketing), content systems, and booking flows.
- Experience in product development, delivery, and customer analysis.
Benefits:
- Be part of an inclusive company culture.
- Access to personalized learning and development pathways.
- Exclusive staff discounts with over 350 Australian retailers, health and wellness discounts, financial planning, employee share plans, and more.
What We Offer:
- Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia and New Zealand.
- Our People: FCTG is an Equal Opportunity Employer, encouraging applications from all qualified candidates, including Indigenous Australians, minorities, people with disabilities, and from diverse backgrounds.
- Corporate health discounts on insurance and access to internal gyms.
- Mental Health: Support programs and Employee Assistance Program for staff and families.
- Regular awards nights, team-building events, and opportunities to attend global conferences.
- CSR programs supporting charities, volunteering, and fundraising; paid parental and volunteer leave.
- Committed to environmental sustainability as a leading travel group.
