Team Lead
3 weeks ago
About the Role
The Team Lead is responsible for driving business development, coaching and inspiring their team in delivering exceptional customer service and sales expertise. As a leader, you will foster a positive work environment that encourages teamwork and motivates employees to achieve their full potential.
This role involves managing the day-to-day operations of the branch, focusing on internal sales, employee development and maximizing customer opportunities. You will be involved in supporting and serving the local community while collaborating with internal stakeholders.
This is a full-time position based in our Chadstone Kiosk location. The successful candidate will be required to work a rotating Saturday roster.
Responsibilities
- Drive performance and exceed sales results within the team by implementing strategies and providing regular feedback.
- Ensure all staff receive consistent and constructive feedback through regular one-on-one sessions and coaching.
- Manage activities to achieve business performance targets, including revenue growth, customer satisfaction and referral goals.
- Engage in strategic business development initiatives, leveraging local and state-based marketing efforts and acquisition drives.
About You
- Proven leadership experience in a retail or contact centre environment, preferably with a focus on sales and business development.
- A strong background in sales, business development and local area marketing.
- Excellent business acumen and ability to make informed decisions.
- Prior experience in private health insurance is desired but not essential.
Culture & Benefits
We are united by a common purpose – to make healthcare affordable, understandable, high quality and member-centric. Our organization values purpose-driven passion, wellness and work-life balance, collaboration and inclusivity, and continuous learning and growth.
As an HCF Australia employee, you will enjoy a range of benefits, including:
- A competitive salary estimated at $120,000 - $150,000 per annum, based on your experience and qualifications.
- A 50% subsidy on HCF Hospital and/or Extras Cover.
- 18 weeks of parental leave for all new parents.
- Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more.
- Discounts on HCF's entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.
Next Steps
If you require any adjustments to assist you in making your application or throughout the recruitment process, please reach out to Talent Acquisition to discuss.
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