Apparel Team Lead

4 days ago

Chadstone, Victoria, Australia JD Group Full time

About Us

As a leading global Sports Fashion brand, JD Group is renowned for its unparalleled service and style. Founded in 1981 in the Greater Manchester UK, our remarkable growth through rapid global expansion has solidified our position as the leading global sports fashion retailer.

We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth. Our mission is to offer an exceptional experience to all consumers.

To bring this to life, we are offering access to the biggest brands and best products. Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field.

The Role

At JD Sports, our customer is at the heart of everything we do. As a Supervisor, you will support the management team by leading your department in providing exceptional customer service to every JD customer. You will work closely with the store's Management Team and be responsible for maintaining the standards and results within your department.

You will lead by example, drive sales and KPIs, coach and develop your team, and upkeep the visual standards, ensuring your department is replenished at all times.

Your Responsibilities

  • Model exceptional customer service, every customer, every time.
  • C​oach team to deliver exceptional service and a 'service over task' environment.
  • Drive conversion, sales and KPI performance.
  • Work with BOH team to deliver shop floor product availability.
  • Uphold company retail standards and deliver store visual excellence.
  • S​upport management team to improve financial performance within your department.
  • S​upport management team to deliver all internal and external profit protection processes.
  • S​upport with new team member role Inductions and on-going team training.

What We're Looking For

  • Minimum 2 years of experience within retail or like industry.
  • You are passionate about delivering an amazing service experience for our customers.
  • You have a positive attitude, with capacity to create a motivating environment for your team.
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner.
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members.

Salary: $60,000 - $70,000 per annum (dependent on experience)

Benefits

  • Training and development opportunities to kickstart, evolve and shape your career.
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre.
  • Access to our attractive staff discount This can also be used for friends and family.
  • Access to our Employee Assistance Program & Mental Health champions.
  • One month paid parental leave for full-time employees.

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