Retail Department Lead

2 days ago

Chadstone, Victoria, Australia JD Group Full time
About JD Group

JD Group is a leading global sports fashion retailer with a strong presence in the market.

With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

We are known for our exceptional customer service, wide range of products, and memorable shopping experience.

The Role

As a Supervisor at JD Group, you will play a crucial role in supporting the management team by leading your department in providing exceptional customer service to every JD customer.

You will work closely with the store's Management Team and be responsible for maintaining the standards and results within your department.

You will lead by example, drive sales and KPI's, coach and develop your team, and upkeep the visual standards, ensuring your department is replenished at all times.

Key Responsibilities
  • Model exceptional customer service, every customer, every time
  • Coach team to deliver exceptional service and a 'service over task' environment
  • Drive conversion, sales, and KPI performance
  • Work with BOH team to deliver shop floor product availability
  • Uphold company retail standards and deliver store visual excellence
  • Support management team to improve financial performance within your department
  • Support management team to deliver all internal and external profit protection processes
  • Support with new team member role Inductions and on-going team training
Requirements

To succeed in this role, you will need:

  • Minimum 2 years of experience within retail or like industry
  • You are passionate about delivering an amazing service experience for our customers
  • You have a positive attitude, with capacity to create a motivating environment for your team
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members
What's in it for you?
  • Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
  • Training and development opportunities to kickstart, evolve, and shape your career
  • Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
  • Access to our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees
Estimated Salary

$60,000 - $80,000 per annum, depending on experience.

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