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Hotel Operations Specialist

2 months ago


Spring Hill, Queensland, Australia Mercure Full time
About the Role

We are seeking a skilled and enthusiastic Hotel Operations Specialist to join our team at Mercure Brisbane Spring Hill. In this dynamic role, you will be responsible for delivering exceptional guest experiences across multiple departments, including Housekeeping, Kitchen, and Front Office.

Key Responsibilities
  • Maintain and clean public areas of the hotel to ensure a high level of cleanliness and organization.
  • Prepare, cook, and deliver ordered meals/snacks to meet the highest standards of food safety and hygiene practices.
  • Provide prompt and efficient service to guests in a professional manner, addressing their inquiries and resolving any issues that may arise.
  • Ensure security policy and procedures are maintained and adhered to at all times.
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong ability to provide exceptional customer service and handle guest inquiries with professionalism and a positive attitude.
  • Effective problem-solving skills and the ability to multitask in a fast-paced environment.
  • The willingness to work across different departments, taking on varied tasks and responsibilities as required.
  • Familiarity with hotel management software (e.g., Opera) and knowledge of food safety and hygiene practices.
  • High standards of cleanliness and organisation, as well as the ability to maintain a safe working environment.
  • A valid QLD RSA certificate or the willingness to obtain one.
  • Flexible availability to work overnight shifts, including weekends, with minimal supervision.
Compensation and Benefits

We offer a competitive salary package, estimated to be around $65,000 per annum, based on your experience and qualifications. You will also have access to a range of benefits, including:

  • A comprehensive training program to help you develop your skills and advance your career.
  • A flexible work-life balance, allowing you to enjoy a healthy lifestyle outside of work.
  • An employee assistance program, providing support and resources to help you manage work-related stress and personal issues.
  • Opportunities for professional development and growth within the company.
Why Work for Mercure?

Mercure is a global hospitality leader, committed to delivering exceptional guest experiences and providing opportunities for growth and development. We value our employees and strive to create a positive and inclusive work environment. If you are passionate about delivering exceptional customer service and working in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.