Hotel Operations Assistant

2 weeks ago


Spring Hill, Queensland, Australia Mercure Full time
About the Role

We are seeking a highly skilled and enthusiastic Overnight Hotel All Rounder to join our team at Mercure Brisbane Spring Hill.

Key Responsibilities
  • Maintain and clean public areas of the hotel to ensure a high level of cleanliness and organisation.
  • Prepare, cook, and deliver ordered meals/snacks to guests in a timely and efficient manner.
  • Provide exceptional service to guests, responding promptly to their needs and inquiries in a professional and friendly manner.
  • Ensure security policy and procedures are maintained and adhered to at all times.
Requirements
  • Strong ability to provide exceptional service and handle guest inquiries with professionalism and a positive attitude.
  • Effective problem-solving skills and ability to multitask.
  • Willingness to work across different departments, taking on varied tasks and responsibilities.
  • Familiarity with hotel management software (i.e., Opera).
  • Knowledge of food safety and hygiene practices.
  • Hold a valid QLD RSA certificate or willingness to obtain one.
  • Flexible availability to work overnight shifts including weekends with minimal supervision.
About Mercure

Mercure Hotels offer a unique blend of comfort, quality, and local charm. As a member of the Accor Group, we pride ourselves on our commitment to excellence and our dedication to providing an exceptional guest experience.

At Mercure Brisbane Spring Hill, we are passionate about delivering a seamless and memorable experience for our guests. If you share our passion for hospitality and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.


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