Customer Experience Advocate

1 day ago

Sydney, New South Wales, Australia Cuscal Limited Full time

About Cuscal Limited

At Cuscal Limited, our goal is to protect the financial wellbeing of our clients' customers and minimize fraud losses. We're looking for a skilled professional to join our team as a Customer Care Specialist.

Job Responsibilities

As a Customer Care Specialist, you will:

  • Provide exceptional customer service through inbound and outbound phone calls, ensuring a positive experience for our clients' customers.
  • Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
  • Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud.
  • Proactively analyze transactional data to identify fraud trends and risks.

Requirements

To be successful in this role, you will need:

  • Previous experience providing customer support.
  • Understanding of key current and emerging financial crime risks and impacts.
  • An understanding of or a high-level interest in the key principles of financial crime management.
  • Availability to work ~38 hours per week on a rotating 7-day roster.

Additional Information

Cuscal Limited offers a great culture and a wide range of benefits, including flexible work arrangements and opportunities for growth and development. We are committed to providing a diverse and inclusive workplace where the very best talent chooses to work. If you are passionate about customer service and financial crime prevention, we encourage you to apply.

  • Customer Claims Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled Customer Claims Advocate to join our team at Crawford & Company. As a Customer Claims Advocate, you will play a critical role in assisting vulnerable customers with their insurance claims, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Maintain a high volume of...

  • Lived Experience Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Uniting Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Lived Experience Worker in our Youth Transitions portfolio. As a Lived Experience Worker, you will play a vital role in shaping the programs and services we deliver to support young people leaving care.Key ResponsibilitiesContribute to key decisions about Uniting's...

  • Lived Experience Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Uniting Full time

    About the RoleWe are seeking a dedicated and passionate Lived Experience Worker to join our Youth Transitions portfolio. As a Lived Experience Worker, you will play a vital role in shaping the programs and services we deliver to support young people leaving care.Key ResponsibilitiesContribute to key decisions about Uniting's services for young people leaving...

  • Customer Support Advocate

    1 day ago

    Sydney, New South Wales, Australia Mable Full time

    About the Role at MableMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. As a Customer Support Specialist, you will be part of a vibrant and caring team, assisting the Mable community in a high-volume inbound call centre environment.**Key Responsibilities:**Resolve customer...

  • Customer Success Advocate

    1 day ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    About This RoleWe are seeking a dedicated and customer-focused Customer Success Advocate to join our growing Customer Experience team at CreditorWatch. In this role, you will play a vital part in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesClient Onboarding - Assist new clients in setting up and optimising their...

  • Customer Success Advocate

    2 weeks ago

    Sydney, New South Wales, Australia KPMGau Full time

    Customer Success RoleWe're seeking a Customer Success Associate to join our team at KPMG Origins. As a key member of our customer success team, you'll play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing their experience through...

  • Lived Experience Advocate

    1 month ago

    Sydney, New South Wales, Australia Uniting Full time

    About the RoleWe are seeking a dedicated and passionate Lived Experience Worker to join our Youth Transitions portfolio. As a Lived Experience Worker, you will play a vital role in shaping the programs and services we deliver to support young people leaving care.Key ResponsibilitiesContribute to key decisions about Uniting's services for young people leaving...

  • Lived Experience Advocate

    1 month ago

    Sydney, New South Wales, Australia Uniting Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Lived Experience Worker in our Youth Transitions portfolio. As a Lived Experience Worker, you will play a vital role in shaping the programs and services we deliver to support young people leaving care.Key ResponsibilitiesContribute to key decisions about Uniting's...

  • Vulnerable Customer Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a highly skilled and experienced Vulnerable Customer Advocate to join our team at Crawford & Company. As a key member of our claims management team, you will play a critical role in assisting vulnerable customers with their claims and providing exceptional customer service.Key Responsibilities:Maintain a high volume of...

  • Customer Experience Advocate

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Entertainment Group is a leading provider of entertainment, gaming, and leisure experiences in Australia. Our purpose is to create fun at trusted destinations, and we aim to deliver sustainable outcomes for our guests, team members, and the communities in which we exist.We are seeking a Guest Support Officer to join our Safer Gaming team in Sydney....

  • Lived Experience Advocate

    2 months ago

    Sydney, New South Wales, Australia Uniting Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Lived Experience Worker in our Youth Transitions portfolio. As a Lived Experience Worker, you will play a vital role in shaping the programs and services we deliver to support young people leaving care.Key ResponsibilitiesContribute to key decisions about Uniting's...

  • Vulnerable Customer Advocate

    4 weeks ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled and empathetic Vulnerable Customer Advocate to join our team at Crawford & Company. As a key member of our claims management team, you will play a critical role in assisting vulnerable customers in working through and/or managing their claims to resolution.You will have prior experience assisting vulnerable...

  • Claims Advocate

    1 month ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled Claims Advocate to join our team at Crawford & Company. As a Claims Advocate, you will play a critical role in assisting vulnerable customers with their claims, providing exceptional support and guidance throughout the process.Key Responsibilities:Maintain a high volume of property claim contacts, ensuring timely...

  • Claims Advocate

    2 months ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a skilled Claims Advocate to join our team at Crawford & Company. As a Claims Advocate, you will play a critical role in assisting vulnerable customers with their claims, providing exceptional support and guidance throughout the process.Key Responsibilities:Maintain a high-volume caseload of property claim contacts,...

  • Customer Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Customer Service Manager - Service Excellence AdvocateAs a key leader in service excellence, you will drive customer experience initiatives and advocate for the needs of our customers. Your ability to think critically, communicate effectively, and lead by example will be essential in this role. You will work closely with the team to develop and implement...

  • Customer Advocate

    2 months ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a highly skilled and empathetic Customer Advocate to join our team at Crawford & Company. As a Customer Advocate, you will play a critical role in assisting vulnerable customers in resolving their claims in a timely and effective manner.Key Responsibilities:Maintain a high volume of property claim contacts and ensure...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of our technologies and services within customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our business.You will be the primary CX point-of-contact for...

  • Customer Advocate

    2 months ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityWe are seeking a highly skilled and empathetic Customer Advocate to join our team at Crawford & Company. As a Customer Advocate, you will play a critical role in assisting vulnerable customers in working through and/or managing their claims to resolution.Key Responsibilities:Maintain a high volume of property claim contacts following...

  • Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Cisco Full time

    Key ResponsibilitiesAs a Customer Experience Manager at Cisco, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth of our business. You will be the primary CX point-of-contact for customers, taking end-to-end ownership and...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...