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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Next Gen Clubs. As the first point of contact for our members and guests, you will be responsible for providing exceptional service and ensuring a positive experience for everyone who enters our Club.
Key Responsibilities- Provide exceptional customer service and support to members and guests
- Manage front desk operations, including answering phone calls, responding to emails, and handling member inquiries
- Process transactions, handle cash and credit card payments, and maintain accurate records
- Assist with administrative tasks, such as data entry, filing, and maintaining Club records
- Develop and maintain relationships with members and internal staff to ensure a high level of customer satisfaction
- Minimum 12 months experience in a customer-facing role, preferably in a 5-star service delivery environment
- Excellent communication and interpersonal skills, with the ability to work effectively with people of all ages and backgrounds
- Impeccable personal presentation and a friendly, approachable demeanor
- Ability to work autonomously and as part of a team, with a strong focus on customer service and satisfaction
- Highly developed customer relations skills, with the ability to build rapport with members and internal staff
- Ability to master required software applications and maintain accurate records
Next Gen Clubs is a dynamic and growing organization that values its employees and provides opportunities for career growth and development. We are committed to delivering exceptional customer service and creating a positive experience for our members and guests.
We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
", "requirements": "- Minimum 12 months experience in a customer-facing role, preferably in a 5-star service delivery environment
- Excellent communication and interpersonal skills, with the ability to work effectively with people of all ages and backgrounds
- Impeccable personal presentation and a friendly, approachable demeanor
- Ability to work autonomously and as part of a team, with a strong focus on customer service and satisfaction
- Highly developed customer relations skills, with the ability to build rapport with members and internal staff
- Ability to master required software applications and maintain accurate records
- Competitive salary and benefits package
- Opportunities for professional development and advancement
- Dynamic and growing organization with a strong focus on customer service
Please note that proof of right to work in Australia documentation will be required to be presented at the first interview. All Next Gen employees require a Working with Children Check.
", "note": "Please note that all applications will be treated confidentially and in accordance with our privacy policy.
", "culture": "Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. Our facilities are beautiful and we believe that our employees are our greatest asset and are the key to our success.
", "values": "We value our employees and provide opportunities for career growth and development. We are committed to delivering exceptional customer service and creating a positive experience for our members and guests.
", "vision": "Our vision is to be the leading health and lifestyle club in Australia, providing exceptional service and creating a positive experience for our members and guests.
", "mission": "Our mission is to deliver exceptional customer service and create a positive experience for our members and guests, while providing opportunities for career growth and development.
", "why_work_here": "We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
", "apply": "Please submit your application, including your resume and a cover letter, to [insert contact email or online application portal].
", "closing": "Closing date: [insert closing date].
", "contact_email": "[insert contact email]", "contact_phone": "[insert contact phone number]", "contact_address": "[insert contact address]"}