Customer Support Team Lead

2 weeks ago

Sydney, New South Wales, Australia SevenRooms Full time

About the Role

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at SevenRooms. As a key member of our customer support team, you will be responsible for leading a team of support representatives, fostering a positive and collaborative team environment, and ensuring that our customers receive timely, effective, and empathetic support.

Key Responsibilities

  • Lead, mentor, and manage a team of customer support representatives, fostering a positive and collaborative team environment.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
  • Monitor and evaluate team performance through key metrics, providing regular feedback and coaching to support representatives.
  • Demonstrate product expertise as the regional Subject Matter Expert, by handling complex or escalated customer issues, partnering with the product and engineering org, and ensuring resolution.
  • Partner cross-functionally with other departments, including Customer Success and Product, to ensure customer feedback is communicated and addressed.
  • Generate and analyze Support data to identify trends, areas for improvement, and opportunities for enhancing the customer experience.
  • Contribute to the development and execution of the customer support strategy, aligning it with overall company goals and objectives.

Requirements

  • Minimum of 3 years of experience in customer support leadership, experience in SaaS a plus.
  • Proven ability to lead, motivate, and develop a high-performing remote team.
  • Strong commitment to delivering excellent customer service and enhancing the customer experience.
  • Excellent verbal and written communication skills, with the ability to interact effectively with customers, team members, and other stakeholders.
  • Strong analytical and problem-solving skills, with the ability to handle complex and escalated customer issues.
  • Familiarity with customer support software and tools, such as CRM systems, help desk software, and analytics tools.

What We Offer

  • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us.
  • In addition to local statutory sick leave, you'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
  • Equitable compensation: Our compensation packages are based on external market data.
  • At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry.
  • We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
  • In addition to this, superannuation contributions are paid by SevenRooms on your behalf.
  • Employee programs and recognition: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit.
  • All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization's core values.
  • You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
  • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly goals that not only benefit our company but aid in your overall career development and advancement.
  • SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

  • Accounts Receivable Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Team Relax Full time

    Job Summary:We are seeking an experienced and competent Accounts Receivable Team Lead to join our team at Team Relax. The successful candidate will contribute to the effective operation of the Accounts Receivable function and be responsible for the supervision of 1-2 contractors.Key Responsibilities:Supervise and lead a team of Accounts Receivable...

  • Customer Service Team Lead

    1 day ago

    Sydney, New South Wales, Australia FourQuarters Recruitment Full time

    {"title": "Customer Service Manager", "description": "Job SummaryWe are seeking an experienced Customer Service Manager to lead our customer service team and drive exceptional customer support. The successful candidate will have a proven track record of leading high-performing teams and delivering results-driven customer service.Key ResponsibilitiesLead and...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Stryker Australia Pty Ltd Full time

    {"Key Responsibilities": "Lead and Develop Your TeamAs a Customer Service Team Lead at Stryker Australia Pty Ltd, you will be responsible for providing leadership, management, and development to the phones customer service team. Your goal will be to ensure the team meets or exceeds the service demands of internal and external customers, maintaining regular...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Airtree Ventures Full time

    {"h3": "About the Role", "p": "We're seeking a highly skilled Customer Service Team Lead to join our team at Airtree Ventures. As a key member of our customer service function, you will be responsible for leading our customer service team, providing operational support and guidance, and ensuring seamless and joyful customer interactions.Your key...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead, supervise,...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead and supervise...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead and supervise...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Public Sector People. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key Responsibilities:Lead and supervise...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia BORAL Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Boral. As a key member of our customer service team, you will be responsible for leading a team of customer service agents and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of customer service agents to ensure...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionJob Title: Customer Service SupervisorJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Qantas Group. As a Customer Service Supervisor, you will be responsible for leading a team of customer service professionals and ensuring the delivery of a premium customer service experience.Key...

  • Customer Service Team Lead

    5 days ago

    Sydney, New South Wales, Australia Ofload Full time

    About OfloadOfload is a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're a community of mission-driven professionals dedicated to eliminating waste in road freight.Job SummaryWe're seeking a Customer Service...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia People2People Full time

    Company OverviewOur client is a leading manufacturer of medical devices, recognized for its commitment to excellence and innovation. As a market leader, they are dedicated to providing top-notch products and services to their customers.The RoleWe are seeking an experienced Customer Service Team Lead to join our team and lead our phone team. As a key member...

  • Cabinet Maker/Installer

    2 weeks ago

    Sydney, New South Wales, Australia Lead Group Full time

    Job Summary:We are seeking a skilled and experienced Cabinet Maker/Installer to join our team at Lead Group. As a Cabinet Maker/Installer, you will be responsible for creating high-quality cabinets and installing them in various settings.Key Responsibilities:Follow design plans and blueprints to ensure accurate production of cabinets.Sand, finish, and polish...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionJob Title: Customer Service SupervisorJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Qantas Group. As a Customer Service Supervisor, you will be responsible for leading a team of customer service professionals and ensuring the delivery of a premium customer service experience.Key...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Leader to oversee a motivated team of 15 in our Contact Centre. As a key member of our team, you will be responsible for leading, supervising, coaching, and developing Contact Centre staff to ensure all services are delivered to a high standard.Key ResponsibilitiesLead and manage a...

  • Customer Service Team Lead

    1 day ago

    Sydney, New South Wales, Australia Ofload Full time

    About OfloadWe're a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're a community of mission-driven professionals dedicated to eliminating waste in road freight.Role OverviewAs a Customer Service Team Lead,...

  • Customer Service Team Lead

    4 days ago

    Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Unlock Your Potential with Drake SupermarketsAre you a customer service enthusiast looking for a challenging role in a dynamic retail environment?We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant Manager.Key Responsibilities:Lead a team of customer service representatives to deliver exceptional...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Public Sector People is partnering with City of Parramatta to recruit for a Contact Centre Team Leader position.This is an excellent opportunity to lead a motivated team of 15, focused on supporting City of Parramatta's successful delivery of a key project impacting the community.Key Responsibilities:Lead, supervise, coach, and develop Contact Centre staff...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Public Sector People Full time

    Public Sector People is partnering with City of Parramatta to recruit a Contact Centre Team Leader. This is an exciting opportunity to lead a motivated team of 15, focused on supporting City of Parramatta's successful delivery of a key project impacting the community. The contract is 3 months with potential to extend, and the hourly pay rate is $53.73 p/h +...

  • Global Customer Support Lead

    1 week ago

    Sydney, New South Wales, Australia Fluent Commerce Full time

    Global Customer Support LeadJob Summary: We are seeking a highly skilled and experienced Global Customer Support Lead to join our team at Fluent Commerce. As a key member of our Site Reliability Engineering department, you will be responsible for leading a dynamic team of Technical Customer Support Specialists and regional Support Leads. Your primary focus...