Customer Service Team Lead

3 days ago

Sydney, New South Wales, Australia Drakes Supermarkets Full time

Unlock Your Potential with Drake Supermarkets

Are you a customer service enthusiast looking for a challenging role in a dynamic retail environment?

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant Manager.

Key Responsibilities:

  • Lead a team of customer service representatives to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store managers to achieve sales and customer service goals
  • Provide coaching and training to team members to enhance their customer service skills
  • Monitor and report on customer feedback and sales data to inform business decisions

Requirements:

  • Proven experience in customer service or retail management
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Commitment to delivering exceptional customer experiences

About Drake Supermarkets:

Drake Supermarkets is a leading retail company in Australia, known for its commitment to customer satisfaction and community involvement. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on career development and growth.

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