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Senior Operations Manager
2 months ago
We are seeking a highly experienced and skilled Senior Manager - Operations to lead a diverse, multidisciplinary team in delivering an inclusive, trauma-informed, and victim-focused service.
The successful candidate will be responsible for the end-to-end operational management of the main client-facing teams, including the contact centre and intake and triage functions, ensuring a victim-centered experience for applicants.
The role will also involve contributing to the drafting of reports required in accordance with FAS legislative requirements, the department, and FAS policies, as well as providing high-quality, timely, and reasoned advice and solutions for consideration by the CEO on current and emerging, complex, and sensitive issues.
About the Business UnitThe Department of Justice and Community Safety is committed to delivering a major new initiative for victims of crime, the FAS, which will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritizes the needs of victims and supports their recovery from violent crime.
The FAS is a landmark reform that will provide financial assistance through a simple and easy-to-navigate process that is fair, sensitive, and responsive to victims' needs, acknowledging harm done and being trauma-informed, with a priority focus on being inclusive and culturally safe.
About YouTo be successful in this role, you will have:
- Significant experience in leading and being accountable for complex operations or functions within a community or public sector business unit.
- Demonstrated ability to motivate using authentic, values-based leadership and a victim focus, to ensure quality service delivery.
- Experience in, and advanced understanding of, victim issues including knowledge of the nature and dynamics of family violence and sexual assault.
Qualifications:
- A tertiary degree in a relevant discipline, including social work, community services, business, or public sector administration, and a minimum of five years' experience overseeing the delivery of operations in a service sector environment is required.
