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Senior Operations Manager

1 month ago

Melbourne, Victoria, Australia Stryker Australia Pty Ltd Full time

Job Summary

We are seeking a highly skilled Senior Operations Manager to lead our field service team in Australia. As a key member of our operations team, you will be responsible for driving the success of our field service engineers and ensuring the delivery of exceptional customer experiences.

Key Responsibilities

  • Directly supervise frontline field service employees, providing mentoring, support, and training to deliver the long-term strategy.
  • Engage, coach, and develop the team to ensure a high level of technical competency and ability to create a great customer experience.
  • Support and hold the team accountable, driving development and culture.
  • Set performance targets, monitor progress, and provide feedback to technicians.
  • Manage resources for adequate coverage and customer needs.
  • Maintain quality standards and documentation of service activities for internal and external reference.

Requirements

  • People leadership experience managing remote field-based teams to success.
  • Excellent communicator, with strong facilitation and conflict resolution skills.
  • Ability to handle tight deadlines and competing priorities.
  • Ability to build strong trusted relationships with stakeholders.
  • Accountability for business results.
  • Ability to effectively drive business objectives through leadership and management of people.
  • Ability to achieve efficiencies and drive systematic improvement processes.

About Stryker Australia Pty Ltd

Stryker Australia Pty Ltd is a leading global medical device company that offers countless development opportunities. We are committed to delivering exceptional customer experiences and are seeking a talented Senior Operations Manager to join our team.