Senior Operations Manager
3 weeks ago
**Job Title:** Senior Operations Manager
**Location:** Melbourne.
**Salary:** 210K AUD Annually + Super + 10% Bonus.
**Job Summary:** BIITECH SOLUTIONS is seeking a highly skilled Senior Operations Manager to oversee and manage all aspects of the BPO operations, ensuring efficient service delivery, continuous process improvement, and exceeding client expectations.
**Key Responsibilities:**
Direct and manage the overall operations of the BPO, ensuring service level agreements (SLAs) and client expectations are met.
Monitor key performance indicators (KPIs) to identify areas for improvement and ensure optimal performance.
Maintain and develop strong relationships with clients, addressing their needs and ensuring customer satisfaction.
Lead and mentor a team of managers and staff, promoting a culture of excellence and accountability.
Identify and implement process improvements to enhance efficiency and reduce costs.
Collaborate with senior management to develop and execute strategic plans for operational growth and improvement.
Identify potential risks and develop mitigation strategies to ensure business continuity.
**Qualifications:**
Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).
Minimum of 12-15 years of experience in operations management, with at least 5 years in a leadership role within a BPO environment.
Strong understanding of BPO industry trends, technologies, and best practices.
Excellent leadership, communication, and interpersonal skills.
Proven ability to manage and motivate large teams.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced and dynamic environment.
**Benefits:**
Superannuation + 10% Bonus
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