Senior Front Office Leadership Opportunity

16 hours ago


Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

We are seeking an experienced and skilled professional to join our established Front Office team. This is a 12-month fixed term opportunity, with strong potential to extend.

Key Responsibilities:
  • Day-to-day leadership, supervision and management of associates in the Front Office department.
  • Acting as a point of escalation for emergency situations.
  • Maintaining complete knowledge of all room types, the hotel matrix and facilities.
  • Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback.
  • Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins.
Requirements:
  • Demonstrated experience as a Duty Manager in a high volume, hotel operation.
  • Experience working with OPERA property management system.
  • Excellent communication skills, with the ability to lead by example and motivate the team.
  • A focus on delivering exceptional customer service and resolving issues efficiently and effectively.
  • Strong problem-solving skills and the ability to work efficiently under pressure.
  • A proactive attitude with the ability to manage multiple tasks in a fast-paced environment.
  • Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed).
  • A current NSW RSA and First Aid Qualification is desirable.


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