Service Deployment Coordinator

3 weeks ago


Townsville, Queensland, Australia VAE GROUP Full time

About the Role


This exciting opportunity is available with VAE Group, one of Australasia's leading commercial HVAC solutions companies.


As a Service Deployment Officer, you will play a vital role in ensuring the delivery of works by providing administrative support to the business and technical staff.


Key Responsibilities



  • Provide administrative support to the business as required
  • Undertake specific administrative tasks in liaison with the Service Manager
  • Manage technician schedules and site access bookings
  • Coordinate Pronto timesheets for service technicians, tracking productive, non-productive, and project hours
  • Generate Service Jobs (Reactive & PM), Purchase Orders
  • Assist with Deployment functions and overflow calls when required
  • Develop strong relationships with all levels of stakeholders

Requirements



  • Ability to collaborate with a multi-disciplinary team
  • Good written and verbal communication skills
  • Exceptional customer service skills
  • Good negotiation and influencing skills
  • Competent project management skills
  • Financial competency
  • Exceptional time management
  • Ability to work under pressure

VAE Group Culture


At VAE Group, we value diversity and inclusion, and we are committed to building an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from a variety of backgrounds and cultures.


We are proud of our company culture and values of Energy, Synergy, and Success. If you are looking for a workplace that prioritizes inclusion, diversity, equal opportunity, employee career development, and innovation, a career with VAE Group will provide these opportunities.



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