Operations Coordinator

1 week ago


Townsville, Queensland, Australia VAE GROUP Full time

Company Overview


The VAE Group is a leading commercial HVAC solutions company with over 25 years of experience in delivering innovative and efficient solutions across Australasia. With a strong presence in Australia, New Zealand, and Papua New Guinea, we have built a reputation for providing top-notch services to our customers.



About the Role


We are seeking an experienced Service Deployment Officer to join our team in Townsville. The successful candidate will be responsible for providing administrative support to our technical staff, management team, and external customers. This role involves liaising with various stakeholders to ensure certainty in the delivery of works.



Key Responsibilities


The key responsibilities of this role include:



  • Providing administrative support to the business as required
  • Undertaking specific administrative tasks in liaison with the Service Manager
  • Managing technician schedules, site access bookings
  • Coordinating Pronto timesheets for service technicians, tracking productive, non-productive, and project hours
  • Generating Service Jobs (Reactive & PM), Purchase Orders
  • Assisting with deployment functions & overflow calls when required


What Makes You Stand Out


The ideal candidate will demonstrate similar administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:



  • Ability to collaborate with a multi-disciplinary team
  • Good written & verbal communication skills
  • Exceptional customer service skills
  • Good negotiation & influencing skills
  • Competent project management skills
  • Financial competency
  • Exceptional time management
  • Ability to work under pressure


Culture


The VAE Group values its employees and offers a supportive and inclusive culture that promotes diversity and innovation. We believe that our diverse and engaging workforce drives growth and success.



Salary and Benefits


This role attracts a competitive salary of approximately $70,000 - $80,000 per annum, plus benefits including flexible working arrangements, professional development opportunities, and a comprehensive employee assistance program.



Location


This role is based in Townsville, Queensland, offering a great lifestyle balance and career opportunities.



How to Apply


For more information and to apply for this exciting opportunity, please submit your application through our website.



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