Front Office Hotel Manager Position

24 hours ago

Melbourne, Victoria, Australia beBeeHospitality Full time
Job Title: Front Office Manager

We are seeking an experienced Front Office Manager to join our team. The ideal candidate will have excellent communication skills, a strong work ethic and the ability to motivate and lead a team.

Job Description:
  • To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.
  • To ensure solid understanding of Our Target and drive with Front Office team
  • To ensure all staff present themselves on time and in uniform.
  • Effective organisational communication with other departments
  • Effective planning for projects and events
  • To ensure all departments are adequately staffed.
  • To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
  • To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
  • Look for new opportunities and optimise opportunities to change for improvement
  • To manage the hotel complaint system.
  • To perform the function of Manager on Duty
  • To ensure Front Office Departmental rosters are as cost effective as possible.
  • To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
  • To manage the daily operations of the Front Office Department.
Key Accountabilities:The Duties and Responsibilities:
  • To empower staff to make informed decisions and take ownership of their work.
  • To maintain a safe and secure working environment.
  • To develop and implement strategies to improve customer satisfaction and loyalty.
  • To identify and address any issues or concerns that may impact the smooth operation of the Front Office.
  • To provide training and coaching to Front Office staff to enhance their skills and knowledge.
Required Skills and Qualifications:
  • A degree in Hospitality Management or related field.
  • Minimum 2 years experience in a Front Office role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
Benefits:
  • A competitive salary package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive employee benefits program.
About Us:

We are a leading hospitality company that prides itself on providing exceptional service to our guests. We are committed to delivering outstanding results and making a positive impact in our communities.

How to Apply:

If you are a motivated and dedicated individual who is passionate about delivering exceptional service, please submit your application including your resume and a cover letter outlining your relevant experience and qualifications.

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