Guest Service Manager Lancemore Mansion Hotel Werribee Park
1 day ago
Be part of our fun, guest service-focused team
Attractive salary + benefits
Easy to get to location and close to public transport
We are currently seeking an experienced and passionate Guest Service Manager to join our front office team at Lancemore Mansion Hotel Werribee Park.
About The HotelSituated on a grand 19th Century estate among 10 acres of formal English gardens, Lancemore Mansion Hotel offers a unique experience. Enjoy the spectacular grounds, rich history, grand architecture, and elegance. Relax with treatments at our award-winning spa, have a picnic in the gardens, and dine at Joseph's restaurant. Nearby attractions include Werribee Open Range Zoo, Victoria State Rose Garden, and the Historic Chirnside Mansion.
About The Role- Deliver exceptional guest experiences throughout their stay, including reservations, arrivals, and departures.
- Represent the hotel positively over the phone, email, and in person.
- Make recommendations about the hotel and local area.
- Respond to guest feedback, concerns, or complaints appropriately and follow up as needed.
- Experience in a similar role with exposure to front office reception and reservations.
- Passionate about delivering exceptional guest service, problem-solving, and taking accountability.
- Detail-oriented with strong administrative skills and system proficiency.
- Ability to work under pressure in a fast-paced environment, taking initiative and collaborating effectively.
- Flexible to work mornings, evenings, overnights, weekends, and public holidays for at least 6 months.
- Positive attitude and proactive approach.
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand, known for boutique hotels, conference facilities, weddings, wellness spas, acclaimed restaurants, and award-winning wines.
We are expanding across Australia and are a family-owned company that combines large-scale operations with a personal touch. Join a high-performing workplace that values talent, development, and empowerment. We offer career growth, staff discounts, incentives, and social activities.
If you are talented, passionate, and performance-driven, and want to build your career with us, apply now Follow us on LinkedIn.
#J-18808-Ljbffr-
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeBar Attendant Lancemore Mansion Hotel Werribee ParkJoin to apply for the Bar Attendant Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel GroupBar Attendant Lancemore Mansion Hotel Werribee Park1 day ago Be among the first 25 applicantsJoin to apply for the Bar Attendant Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel GroupGet...
-
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeJoin Our Team at Mansion Hotel & Spa Werribee Park – Deliver Elevated Guest ExperiencesWe're focused on taking our service from great to exceptional, and we're looking for passionate, experienced bar professionals to help us deliver standout hospitality in our iconic setting.This part-time role is ideal for someone who takes pride in their craft and...
-
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeLancemore Mansion Hotel are currently seeking a Kitchen Hand/ Steward to join our Kitchen team. Reporting to the Executive Chef, you will assist in maintaining a clean and functional working environment.Do you thrive off a pumping environment? This is a great role to assist the business during peak times. There is potential for the right candidates to join...
-
Guest Service Manager
48 minutes ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeBe part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th...
-
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGeneral Manager – Mansion Hotel & Spa, Werribee ParkFull service luxury. High stakes. Huge potential.The Mansion Hotel & Spa is an icon with grand architecture, lush gardens, and rich heritage. But we are not looking for someone to simply preserve it. We need a General Manager who can move the needle, drive commercial growth, and set a new benchmark in...
-
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGeneral Manager – Mansion Hotel & Spa, Werribee ParkFull service luxury. High stakes. Huge potential.The Mansion Hotel & Spa is an icon with grand architecture, lush gardens, and rich heritage. But we are not looking for someone to simply preserve it. We need a General Manager who can move the needle, drive commercial growth, and set a new benchmark in...
-
Guest Service Manager
1 day ago
Melbourne, Victoria, Australia Buscojobs Full timeBe part of our fun, guest service-focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently seeking an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th Century...
-
General Manager
2 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGeneral Manager - Mansion Lancemore Mansion Hotel Werribee Park General Manager - Mansion Lancemore Mansion Hotel Werribee Park1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Competitive salary and access to exclusive discount and benefits program #Get MORE@Lancemore Full time permanent position Manage...
-
Guest Service Representative
16 hours ago
Melbourne, Victoria, Australia beBeeCustomerService Full timeFront Office ReceptionistLancemore Mansion Hotel is seeking an experienced and passionate front office receptionist to join our team in a casual capacity.We are looking for someone who is able to deliver exceptional guest experiences during reservations, arrivals, departures, and throughout their stay. The ideal candidate will be able to represent the hotel...
-
General Manager
2 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGeneral Manager - Mansion Lancemore Mansion Hotel Werribee ParkGeneral Manager - Mansion Lancemore Mansion Hotel Werribee Park1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Competitive salary and access to exclusive discount and benefits program #Get MORE@LancemoreFull time permanent positionManage a...
