Hotel Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Front Office Manager

About the Role:

  • The Front Office Manager plays a pivotal role in ensuring the seamless operation of hotel services, with a strong focus on delivering exceptional customer experiences.
  • This position involves overseeing the management of front desk operations, coordinating guest arrivals and departures, and maintaining accurate records of transactions and payments.
  • The ideal candidate will possess excellent leadership skills, be able to motivate and guide staff effectively, and demonstrate a deep understanding of the hotel's service values and standards.

Key Responsibilities:

  • Coordinate the daily activities of the Front Office team, ensuring smooth and efficient delivery of services.
  • Maintain accurate records of guest transactions, including check-in/check-out, room assignments, and special requests.
  • Develop and implement strategies to enhance customer satisfaction and loyalty, while promoting a positive image of the hotel.
  • Collaborate with other departments to ensure effective communication and coordination, resulting in seamless guest experiences.
  • Monitor and control expenses related to front office operations, ensuring alignment with established budget targets.

Requirements:

  • Minimum 2 years of experience in a similar role within the hospitality industry.
  • Demonstrated ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and external partners.
  • Proven problem-solving and analytical skills, with the ability to think critically and make informed decisions.

Benefits:

  • A competitive salary and benefits package, reflecting your value to the organization.
  • Ongoing training and development opportunities, designed to support your growth and career advancement.
  • A dynamic and supportive work environment, fostering collaboration and innovation among team members.

  • Hotel Manager

    2 days ago

    Melbourne, Victoria, Australia Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels Full time

    Introduction:We are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our...

  • Hotel Operations Executive

    2 days ago

    Melbourne, Victoria, Australia beBeeManager Full time $100,000 - $140,000

    Front Office ManagerThe Front Office Manager is the key contact for guests and plays a vital role in ensuring their overall experience is positive. This includes managing staff, monitoring hotel security, and maximizing profitability.Responsibilities:Coordinate and oversee the running of the hotel when the manager or rooms division manager is...

  • Hotel Manager

    2 days ago

    Melbourne, Victoria, Australia At Full time

    Add expected salary to your profile for insights We are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the...

  • Hotel Operations Lead

    3 days ago

    Melbourne, Victoria, Australia beBeeOperations Full time $110,000 - $130,000

    Hotel Duty Manager - OvernightThis key leadership position oversees Front Office operations, ensuring a smooth and successful service experience for all guests.The ideal candidate will have extensive experience in hotel front office operations, strong skills in team development, coaching, and conflict resolution, as well as familiarity with Hotel Property...

  • Hotel Manager

    2 days ago

    Melbourne, Victoria, Australia at Full time

    Add expected salary to your profile for insightsWe are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the...

  • Hotel Beverage Operations Manager

    10 hours ago

    Melbourne, Victoria, Australia beBeeBar Full time $64,500 - $105,000

    At Rydges Hotels & Resorts, we believe in shaping wow-factor moments. Join us to drive and develop a high-performing team and contribute to our diverse range of city, suburban, and resort-style hotels.Job DescriptionAs the Bar Manager, you will be accountable for the financial outcome of your allocated department – wages, COGS, expenses, maintenance, and...

  • Restaurant Manager Lancemore Mansion Hotel Werribee Park

    22 hours ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Create your legacy at one of Victoria's most iconic destinations.Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right — and now, we're searching for a passionate, driven Restaurant Manager to take the helm and lead the...

  • Restaurant Manager Lancemore Mansion Hotel Werribee Park

    19 hours ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Create your legacy at one of Victoria's most iconic destinations.Set amongst ten acres of breathtaking English gardens and the grandeur of a 19th century estate, Joseph's Restaurant at Lancemore Mansion Hotel Werribee Park is a destination in its own right — and now, we're searching for a passionate, driven Restaurant Manager to take the helm and lead the...

  • Guest Service Manager Lancemore Mansion Hotel Werribee Park

    3 days ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Be part of our fun, guest service-focused teamAttractive salary + benefitsEasy to get to location and close to public transportWe are currently seeking an experienced and passionate Guest Service Manager to join our front office team at Lancemore Mansion Hotel Werribee Park.About The HotelSituated on a grand 19th Century estate among 10 acres of formal...

  • Hotel Operations Director

    3 days ago

    Melbourne, Victoria, Australia beBeehospitality Full time $90,000 - $120,000

    Job OverviewWe are seeking a seasoned Hotel Operations Director to lead our team and drive business growth.Oversight of hotel operations to optimize business performance and ensure seamless guest experiences.Development and implementation of strategies to boost revenue, enhance customer satisfaction, and improve operational efficiency.Building and managing...