Hotel Guest Experience Coordinator

6 days ago


Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly motivated and service-focused Guest Service Agent to join our team at Lancemore Macedon Ranges.

Key Responsibilities
  • Deliver exceptional guest experiences throughout their stay, ensuring a smooth check-in and check-out process.
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand.
  • Interact with guests wherever possible, building strong relationships and exceeding expectations.
  • Maintain accurate knowledge of room rates, packages, and promotions.
  • Effectively communicate with other departments to ensure seamless service delivery.
About You
  • You have a genuine desire to help others and provide exceptional customer service.
  • You possess excellent communication and interpersonal skills, with the ability to maintain friendly relations with internal and external customers.
  • You have good time management skills, with the ability to work under pressure in a fast-paced environment.
  • You have a warm, personable yet professional disposition, with a strong focus on delivering results.
About Us

Lancemore Hotel Group is a leading Australian boutique lifestyle brand, founded in 1986. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and award-winning wines.

We value our people and offer career progression opportunities, generous staff discounts, and a dynamic work environment. We believe in developing new talent and empowering our people to drive their own results.

Compensation and Benefits

The estimated salary for this role is around $55,000 - $65,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

  • A generous superannuation package.
  • Access to ongoing training and development opportunities.
  • Staff discounts at our properties and partners.
  • A fun and supportive work environment.


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