Front Desk Hospitality Specialist

4 weeks ago


Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full time
About the Role

As a Front Desk Hospitality Specialist, you will be the face of our hotel, delivering exceptional guest experiences at every touchpoint. This includes reservations, arrivals, departures, and throughout their stay.

You will be an ambassador for our boutique brand, positively representing and promoting our values: Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth.

About You

To succeed in this role, you should have a genuine desire to help people, excellent telephone technique, and the ability to maintain friendly relations with both internal and external customers.

You will also need good time management and communication skills, well-developed computer knowledge, and strong administrative skills. A warm, personable yet professional disposition is essential.

Previous front office/reservation experience is preferred but not essential. What we value most is your attitude, not just experience.

About Us

Lancemore Hotel Group is a leading Australian boutique lifestyle brand, founded in 1986. We offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and award-winning wines.

We are rapidly expanding across Australia and believe in developing new talent, empowering our people to drive their own results, career progression opportunities, and generous staff discounts.



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