Guest Service Ambassador
1 week ago
About the Role:
We are seeking an exceptional Guest Service Agent to join our team at Lancemore Macedon Ranges.
Main Responsibilities:
- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures, and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Interact with guests to ensure a smooth check-in and out process, utilizing the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations, and upsell rooms according to availability
- Coordinate with other departments to ensure seamless guest experiences
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Support operational teams with administrative tasks as required
About You:
We are looking for an individual with a genuine desire to help people, excellent telephone technique, and the ability to maintain friendly relations with internal and external customers.
Requirements:
- Good time management and communication skills
- Well-developed computer knowledge and strong administrative skills
- A warm, personable, yet professional disposition
- Front Office/reservation experience is preferred but not essential
- Success in a similar role is preferred but not essential; we're employing on attitude, not just experience
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast-paced environment, taking initiative and working collaboratively
- Positive mindset and a can-do attitude
About Us:
Lancemore Macedon Ranges is a stunning boutique hotel set within 274 acres of lush vineyards and rolling Australian countryside in Victoria's incredible Macedon Ranges.
As part of the Lancemore Hotel Group, we offer boutique accommodation, conferences and meetings, weddings and events, wellness spas, critically acclaimed restaurants, and award-winning wines.
Our Hotels are unique in being a family-owned company that combines the head of a large operation with the heart of a family company.
We're rapidly expanding across Australia and offer career progression opportunities, generous staff discounts, and a high-performing workplace that believes in developing new talent.
Our Values:
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
Follow us on LinkedIn:
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