Exceptional Guest Experience Specialist
1 day ago
We are seeking an experienced Guest Service Agent to join our team at Lancemore Macedon Ranges, a boutique hotel nestled in the heart of Victoria's Macedon Ranges. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and providing top-notch service to our valued customers.
About the Role:- You will assist in ensuring seamless check-in and check-out processes for guests, utilizing our hotel's property management system.
- Respond to reservation inquiries, make recommendations, and upsell rooms according to availability, showcasing your excellent communication and problem-solving skills.
- Collaborate with other departments to ensure smooth operations and provide exceptional guest experiences.
- Maintain accurate knowledge of room rates and available packages to effectively promote our services.
- Follow up on guest requests and complaints, demonstrating your commitment to delivering exceptional service.
- A desire to genuinely help people and provide exceptional customer service.
- Excellent telephone technique and ability to maintain friendly relations with both internal and external customers.
- Good time management and communication skills to effectively manage multiple tasks and priorities.
- Well-developed computer knowledge and strong administrative skills to efficiently operate our hotel systems.
- A warm, personable, yet professional demeanor to interact with guests and colleagues alike.
Lancemore Macedon Ranges offers a unique blend of luxury and tranquility, set amidst 274 acres of lush vineyards and rolling Australian countryside. Our hotel features elegant accommodations, flexible conferencing spaces, a Halliday-rated vineyard, and an award-winning restaurant, making it an ideal destination for business and leisure travelers alike.
We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, as well as opportunities for career growth and development within our expanding hotel group.
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Guest Service Ambassador
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