Guest Service Ambassador
1 day ago
Lancemore Macedon Ranges offers an exceptional opportunity for a Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Macedon Ranges Hotel.
About the Role- Deliver exceptional guest experiences from reservations to departures, ensuring every interaction is positive and memorable.
- Become an ambassador for our boutique brand, representing Lancemore Hotel Group with integrity and enthusiasm.
- Interact with guests throughout their stay, building rapport and addressing any concerns or requests.
- Coordinate with other departments to ensure seamless check-in and check-out processes.
- Answer reservation enquiries, make recommendations, and upsell rooms according to availability.
- Dispatch calls and maintain knowledge of room rates and available packages.
- Follow up on guest requests and complaints, ensuring prompt resolutions.
- You have a genuine desire to help people and provide outstanding customer service.
- You possess excellent telephone technique, friendly relations with internal and external customers, and good time management skills.
- You are well-developed in computer knowledge and administrative skills, with a warm and professional disposition.
- Front Office/reservation experience is preferred but not essential, as we value attitude over experience.
- You excel in delivering exceptional guest service, problem-solving, and taking initiative in a fast-paced environment.
Lancemore Macedon Ranges is nestled within 274 acres of lush vineyards and rolling Australian countryside in Victoria's incredible Macedon Ranges.
We offer flexible conferencing and meeting spaces equipped with modern technology, a Halliday-rated vineyard, elegant restaurant, 72 modern accommodation rooms, infinity pool, and communal lounges.
Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants, and award-winning wines.
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Guest Service Ambassador
2 weeks ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the Role:We are seeking an exceptional Guest Service Agent to join our team at Lancemore Macedon Ranges.Main Responsibilities:Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures, and throughout their stayBe an ambassador for the hotel, positively representing and promoting our boutique...
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Customer Service Ambassador
5 days ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeCustomer Service Role at Lancemore Macedon RangesWe are seeking a highly skilled and motivated Customer Service Agent to join our team at the stunning Lancemore Macedon Ranges Hotel.About the Role:Deliver exceptional guest experiences from reservations to departures, ensuring a seamless journey for our valued customers.Act as an ambassador for our hotel,...
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Customer Service Ambassador
5 days ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking an exceptional Customer Service Ambassador to join our team at Lancemore Macedon Ranges. As a key member of our Front Office, Sales and Banqueting teams, you will play a vital role in delivering outstanding guest experiences from reservations to departures.The ideal candidate will possess excellent communication skills, a warm...
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Front Office Ambassador
1 week ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeWe are seeking a skilled and friendly Front Office Ambassador to join our team at Lancemore Macedon Ranges Hotel.About the RoleDeliver exceptional guest experiences from initial contact through to departure, ensuring seamless transitions and warm farewells.Promote our boutique brand by showcasing its unique character and charm, exceeding guest expectations...
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Hotel Guest Experience Coordinator
2 days ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly motivated and service-focused Guest Service Agent to join our team at Lancemore Macedon Ranges.Key ResponsibilitiesDeliver exceptional guest experiences throughout their stay, ensuring a smooth check-in and check-out process.Be an ambassador for the hotel, positively representing and promoting our boutique brand.Interact...
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Boutique Hospitality Ambassador
6 days ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the Role:Provide exceptional guest experiences at every stage of their journey, from reservations to departures and throughout their stay.Promote our boutique brand by being an ambassador for the hotel and interacting with guests wherever possible.Maintain a smooth check-in and check-out process for guests using the Hotel's Property Management System...
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Customer Service Representative
1 day ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our Front Office, Sales and Banqueting teams at our stunning hotel in the Macedon Ranges.This is an excellent opportunity for individuals who have a desire to genuinely help people and provide exceptional guest experiences. As a key part of the guest experience, you will interact...
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Customer Service Representative
1 week ago
Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Lancemore Macedon Ranges Hotel.Key Responsibilities:Deliver exceptional guest experiences throughout their stay, from reservations to departuresRepresent the hotel as an ambassador, promoting our boutique brand positivelyInteract with guests frequently, ensuring a smooth...
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Exceptional Guest Experience Specialist
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Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeUnlock Your Potential in a Stunning Hotel SettingWe are seeking an experienced Guest Service Agent to join our team at Lancemore Macedon Ranges, a boutique hotel nestled in the heart of Victoria's Macedon Ranges. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and providing top-notch service to...
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Front Desk Hospitality Specialist
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Hospitality Front Office Coordinator
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Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking an experienced and friendly Hospitality Front Office Coordinator to join our team at Lancemore Macedon Ranges. As a key member of our front desk, you will be responsible for delivering exceptional guest experiences from the moment they arrive.Key ResponsibilitiesProvide warm and welcoming service to guests during check-in,...
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Hotel Receptionist
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Springfield Lakes, Queensland, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Hotel Receptionist to join our team at Lancemore Macedon Ranges.As a key member of the Front Office, Sales and Banqueting teams, you will play a vital role in delivering exceptional guest experiences throughout their stay.Your primary responsibilities will include:Providing warm and...
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